Return Policy
We make every effort to ensure your purchase is delivered on time and in good working condition.
In the event a system or component you purchased from Elizabethsfashions is damaged in shipping, fails before the warranty period has ended, or you just need to return it, please refer to the steps below to return your purchase.
For Products Under Warranty:
- Please have a description of your issue on hand when you contact support.
- Elizabethsfashions will assist you in troubleshooting the problem remotely
- If remote troubleshooting is unable to correct or identify the problem you will be instructed to fill out the elizabethsfashions.com. An RMA number will be issued to return the defective system or component.
For Items Damaged During Shipping:
Once a purchase has been delivered, it is the customer’s responsibility to inspect systems and/or components for damage incurred during shipping.
If your purchase is damaged during shipping you must [email protected] within five (5) business days of receipt of product(s) to receive a refund or replacement for your purchase.
Damaged items returned after the five-day period, without notifying Elizabethsfashions, will not be covered.
Any requests to return a damaged item made after the five (5) day return period will be handled on a case-by-case basis.
For Outright Returns:
Returns NOT related to product warranties or damage during shipping are handled on a case by case basis.
If you would like to return a product or system purchased through Elizabethsfashions you must notify Elizabethsfashions within 15 business days.
- To get an RMA number, you will have to fill out the elizabethsfashions.com
All Items returned to Elizabethsfashions must have shipping labels addressed as follows:
The RMA number must be included in the shipping return label when shipping back to Elizabethsfashions. Items must be shipped before the applicable warranty expires to receive a refund.