FAQ
Have questions about our products, product options, or placing an order at elizabethsfashions.com? Below are common questions our customer service specialists hear from customers when they speak by phone or email.
To find answers to your questions and helpful tips, just press the Ctrl>F key on your keyboard to bring up the computer search window. Enter a keyword (or keyword phrase) related to your question in the search window. Press “Next” in the search window to find these words listed in the questions and answers we provide below.
Can’t find the answer to your question?
Please give us a call (510) 532-6862. Our customer service experts are here to answer your questions. You can also email us at [email protected] with your questions and one of our staff will reply to your email within 1 business day.
How do I return an item?
Non-Personalized Products – All non-personalized products are backed by our 7-day money-back guarantee, which can be returned within 7 days of the day you received it to order.
Just call (510) 532-6862 to contact our customer service specialists or email us and let us know what item you would like to return. Please have your order number ready when you call, or enter your order number in the subject line when emailing. You will receive a return authorization number and return instructions. Once we receive your returned order, your account will be credited for the cost of the returned item minus shipping.
All returns are subject to the following guidelines:
Returns must be mailed before the event date entered on the order and within 7 days of purchase.
We do not accept partial orders. Returned partial orders will not be refunded.
Returns marked within 7 days of order receipt will not be refunded.
Any item returned without a Return Authorization Number on the package will not be refunded.
Products that have been altered in any way, or defective due to product mishandling, cannot be returned and will not be refunded.
Will my entire order ship at the same time?
Items on your order may be shipped from different warehouses at different times to ensure you receive your items as quickly as possible. For your convenience, there is no additional cost to you. You only pay for shipping once when you place your order. To check the status of your multi-item order, simply log in to your account to check the status of your order items. You can also contact our customer service specialists (510) 532-6862 via email or phone. When inquiring by email, please include your order number in the subject line of the email.
My order is damaged. what do I do?
If part or all of your order is damaged, all damaged items will be re-shipped to you free of charge. Just contact our customer service specialists at (510) 532-6862 or email us and let us know about your order which part is damaged. We will re-ship your order using the shipping method necessary to ensure delivery. Please have your order number ready when you call, or enter your order number in the subject line when emailing.